REVA University collaborates with Salesforce to strengthen the connected student experience
REVA University, a private State University in Bengaluru with state-of-the-art technology in India announced that it will be leveraging Salesforce to further strengthen its position as a Digital-first University. The move endorses the strong focus of REVA to ensure seamless connectivity with its students, alumni, parents, and faculty, empowering them with self-service options, thus providing a connected student experience as well as strengthening scalability and effective governance.
REVA University will deploy Salesforce Sales Cloud and Service Cloud unifying various departments onto a single platform. The Sales Cloud will create a 360-degree view across the entire student lifecycle, enabling the University to deliver personalised engagements, proactive advice and connected experiences that students and parents expect. Service cloud will create workflows and automate onboarding while connecting systems, data and people creating new efficiencies in student management. Salesforce provides key stakeholders and decision makers a unified 360-degree view into ongoing campaigns giving them access to data-backed insights for strategic decision-making.
Since the pandemic, the landscape of education has evolved and the role of technology in this cannot be ignored. REVA University was ahead of time and transitioned to online classes in less than 3 days. The ethos of REVA University is driven to be future-ready and offer exemplary academic experience. A dedicated ICT department focuses on digital enablement and a seamless working environment for all stakeholders with a dedicated, single-window help desk for student and parent queries. Through this collaboration, REVA aims to make it possible for key stakeholders to do almost anything online from filling admission forms, enquiry on courses, to student onboarding furthering its position as a digital-first University.
Arun Kumar Parameswaran, SVP and MD, Sales & Distribution, Salesforce India, said, “Today’s students are digital natives. Universities such as REVA are creating a technology-first learning environment, providing always-on experiences wherever users are. We are excited to be a part of this journey with REVA University redefining experiences for the industry and more importantly future generations.”