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Qs I-Gauge Opens Institution Of Happiness AwardsTag: Kapture Survey on BFSI customer service
Kapture Survey: 68% CX Leaders Say Customer Service Interactions Are Top Grievance in BFSI
April 16, 2024
bank's increased focus on investing in customer acquisition has led to a steady increase in customer grievances, with little or no attention being paid towards its redressal.
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